高等教育學務人員專業能力、組織承諾與工作滿意度關係之研究

A Study on the Relationships among Professional Competences, Organizational Commitment and Job Satisfaction of Student Affairs Staff in Higher Education

本研究以公私立大學校院學務處人員為研究對象，探討高等教育學務人員專業能力、組織承諾與工作滿意度關係之研究。本研究採分層隨機抽樣之問卷調查法，於2018年3月正式調查，應收800份問卷，回收有效問卷714份，回收率89.25%。運用敘述統計、積差相關及階層迴歸分析，研究發現：一、高等教育學務人員專業能力、組織承諾與工作滿意度具中高程度；二、高等教育學務人員專業能力、組織承諾與工作滿意度彼此具正向相關；三、高等教育學務人員專業能力、組織承諾對工作滿意度具良好預測力；四、組織承諾在高等教育學務人員專業能力與工作滿意度之間具高度的部分中介效果。根據研究結果，除上述第三、四點兩項結論，同時獲致以下研究結論：一、高等教育學務人員專業能力具中高程度，資訊蒐集與分析、政策與法規相對較弱；二、高等教育學務人員組織承諾具中高程度，價值承諾為首；三、高等教育學務人員工作滿意度具中高程度，晉升、肯定機會不足。爰建議強化相對較弱之兩項專業能力、彰顯高等教育學務人員之價值承諾、晉升與肯定的機會、提升專業能力、強化組織承諾。

This study takes the staff of the Student Affairs Office of the Public and Private University School as the research object, and explores the relationship among the professional competences, organizational commitment and job satisfaction of student affairs staff in higher education. A stratified random sampling questionnaire method was adopted. Formal survey in early March 2018, 800 questionnaires were accepted, 714 valid questionnaires were recovered. The recovery rate was 89.25%. Using narrative statistics, confirmatory analysis, pearson correlation coefficient, and hierarchical regression analysis, the study found that: 1. The professional competences, organizational commitment, and job satisfaction of higher education student affairs staff all have a medium to high degree. 2. The professional competences, organizational commitment, and job satisfaction of higher education student affairs staff are positively correlated with each other. 3. The professional competences and organizational commitment of higher education student affairs staff have good predictive effect for job satisfaction. 4. Organizational commitments have a high degree of mediating effect between professional competences and job satisfaction of higher education student affairs staff. According to the results of the study, in addition to the above three and four points, at the same time, the conclusions of the study are made below: First, the professional competences of the student affairs staff has a medium to high degree, but information collection and analysis, policies and regulations are relatively weak. Second, the organizational commitmen of the student affairs staff has a medium to high degree, with the value commitment being the first. Third, the job satisfaction of the student affairs staff has a medium to high degree, but the promotion and affirmation are insufficient. Therefore, it is recommended to strengthen the relatively weak two professional competences, highlight the value commitment of the student affairs staff, opportunities for promotion and affirmation, enhance professional competences, and strengthen organizational commitment.