應用Luhmann社會系統理論分析總務主任的學校行政溝通之研究

Analyzing the Administrative Communication of General Affairs Directors in Schools: An Application of Luhmann’s Social System Theory

德國社會學家N. Luhmann曾提及：「只有溝通才能進行溝通」，溝通亦能促進組織目標的實現，總務處業務跨專業領域具有複雜性，行政溝通相關研究仍較為不足，本研究即依據Luhmann的社會系統理論為一所公立國民中學進行個案研究，分析25位受訪學校人員之研究資料發現，總務主任之行政溝通問題源自學校功能分化諸次系統的區別，策略為依據不同區別銜接不同的溝通關係，成效即結構耦合成為可能，並據此提出實務建議。

German sociologist N. Luhmann once stated, “only communication can communicate” and indeed, communication can promote the realization of organizational goals. The administrative functions of departments of general affairs often span multiple professional domains and are inherently complex. Research on administrative communication in this context remains insufficient. Using Luhmann’s social systems theory as a theoretical framework, analyzes data collected from interviews with 25 school staff members from a public junior high school. The findings reveal that communication challenges faced by General Affairs Directors primarily stem from the differentiation of various subsystems within the school’s functional structure. The study identifies strategies for establishing effective communication relationships tailored to these distinct subsystems. The study demonstrates that successful outcomes are achievable through structural coupling. Based on these insights, the study offers practical recommendations for enhancing administrative communication in school settings.