以AI輔助理解與溝通技巧於通識課程提升大學生與父母溝通能力之教學實踐行動研究

An Action Research Study on the Effectiveness of AI-Assisted Communication Skills Instruction in a General Education Course to Enhance College Students’Communication with Parents

家庭關係議題一直是影響大學生心理健康與適應的重要因素，根據筆者長期在大學任教與在諮商中心的服務與接案經驗，親子溝通、親子關係與家庭議題，過去二十年間穩居大學生最常見的困擾來源之一，通常排名在第3至第6名。然而，學校與坊間少有針對已成年的大學生設計的課程或資源，教導他們如何適切地與父母溝通。當大學生面對與父母的價值觀差異或意見衝突時，往往採取關閉心門、拒絕溝通，甚至爆發劇烈衝突的方式，這促使筆者在通識課程《婚姻與家庭》中納入「與父母溝通」單元，以期提供學生更好的溝通策略與技巧，以及理解父母的立場與心情。以AI輔助教學是目前教育界的熱門議題，本研究嘗試將AI技術導入「與父母溝通」的課程設計，透過AI媒介的學習單與協作工具，幫助學生進行反思，改變其與父母的溝通模式，並建構更有效的互動策略。本研究採行動研究法，針對選修此通識課程的大學生進行教學實踐，課程內容包括理解父母、溝通理論、衝突處理、在家庭中成長，並發展「AI運用融人與父母／家人溝通」學習單。研究透過回饋問卷與學習單之分析，評估學生的學習成效與行為變化。研究結果顯示，透過通識課程「與父母溝通、在家庭中成長」之教學實踐，以及以AI輔助溝通技巧與實務教學之應用，有提升大學生對父母立場的理解與提升溝通意願之成效。

Family relationship issues have long been a significant factor influencing college students’mental health and overall adjustment. Based on the author’s extensive experience in university teaching and counseling services, parent-child communication and familial concerns have consistently ranked among the top issues reported by college students over the past two decades, typically falling between the third and sixth most common problems. Despite this, there remains a notable lack of curricula or educational resources designed to support adult college students in improving communication with their parents. When facing generational differences or value-based conflicts, students often withdraw, avoid conversations, or engage in emotionally charged confrontations. In response, the author introduced a“Communicating with Parents”unit within the general education course Marriage and Family, aiming to help students develop constructive communication strategies and foster empathy for their parents’perspectives and emotions. Given the increasing integration of technology in education, this study further explores the use of AI-assisted instruction within the course design. Through the application of AI-mediated worksheets and collaborative tools, students were encouraged to reflect on their communication habits, enhance interpersonal understanding, and build more effective interaction patterns with their parents. This action research was conducted with college students enrolled in the course. Curriculum topics included understanding parental roles, communication theories, conflict resolution, and family dynamics. The effectiveness of the instructional design was evaluated through student feedback questionnaires and analysis of completed worksheets. Findings suggest that the integration of the“Communicating with Parents and Growing Up in a Family”unit with AI-assisted communication tools significantly improved students’awareness of their parents’viewpoints and increased their willingness and confidence to communicate more openly.