應用CVIPP模型建構我國樂齡學習中心學習運作關鍵指標之研究   免費試閱

A Study on Key Indicators of Learning Process Model with the CVIPP Model in the Active Aging Learning Centers of Taiwan

本研究運用CVIPP內部流程管理面向指標區別出不同管理類型的樂齡學習中心，再經由系統性的分析，歸結不同管理類型樂齡學習中心在學習運作模式的關鍵指標，並提出具體建議。應用「我國樂齡學習中心CVIPP指標」問卷，實地調查樂齡中心實務工作者與學員，進行學習運作模式評估，總計發出單位版1,455份，回收後有效問卷863份，有效率59.31%，發出學員版5,948份，回收後有效問卷3,936份，有效率66.17%。運用CVIPP模型組織運作過程、制度規劃落實、資源活化運用三構面，可以有效區隔出高／中／低三種管理程度類型的樂齡學習中心；在學習運作模式中須共同重視的關鍵指標為規劃活躍老化課程、課程多元、提升效率。此外，高管理程度中心另有深化系列課程、課前評估、教師教學熱忱、多元行銷、品牌形象受肯定等五項關鍵指標，一般中心另有深化系列課程、課前評估、互動氣氛、多元行銷、服務品質等五項關鍵指標，低管理程度中心則另有教師教學熱忱、舉辦展示活動、服務品質等三項關鍵指標。

This study investigates different management types of Active Aging Learning Centers (AALC) with the internal processes of the CVIPP model. Through systematic analysis, this study concludes key indicators of learning process model of the centers and provides concrete suggestions. The questionnaire of “The CVIPP indicators of Active Aging Learning Centers in Taiwan” was used to evaluate the learning process models of the AALC’s. 1,455 questionnaires were sent to the staff of the AALC’s and 863 completed questionnaires were returned (completion rate: 59.31%); 5,948 surveys were sent to the elderly of the AALC’s and 3,936 completed questionnaires were returned (completion rate: 66.17%). With learning process of organizations, application of rules and utilization of resources of the CVIPP model, the study is able to effectively distinguish the centers with high-level management, medium-level management, and low-level management. In the learning process model, the key indicators that are shared by centers of all of the three levels include planning active aging courses, diversity of courses, and increasing efficiency. The centers with high-level management have five extra key indicators: in-depth courses, pre-course evaluations, teaching passions of teachers, diverse marketing, and reliable brand images. The centers with medium-level management have five extra key indicators: in-depth courses, pre-course evaluations, interactive atmosphere, diverse marketing, and service quality. The centers with lowlevel management have three extra key indicators: teaching passions of teachers, showcases, and service quality.