中国城市公共教育服务满意度调查及分析——基于2010连氏中国城市公共服务质量调查的实证研究

Citizen's Satisfaction with Public Education Service in China: An Empirical Study Based on 2010 Lien Public Service Excellence Index for Chinese Cities

本文主要使用2010连氏中国城市公共服务质量调查的数据，考察了中国城市公共教育服务满意度。研究发现，深圳、宁波、苏州、厦门、杭州、北京、南京、长春、大连、青岛获中国城市公共教育服务满意度十佳城市。通过多元回归分析，发现影响公共教育服务满意度的主要因素包括人口、人均教育支出、人均GDP、财政教育支出水平和财政支出占GDP比重等，其中前三者对满意度的影响呈正效应，后两者对满意度的影响呈负效应。

This paper conducts an empirical study on citizen's satisfaction with public education service in China based on survey data from “2010 Lien Public Service Excellence Index for Chinese Cities”. The study lists top 10 Chinese cities in citizen's satisfaction with public education service according to each city's ranking in three sub-areas of public education service, i.e. school facilities, education quality and education equity. Multiple regression analysis shows that major factors behind citizen's satisfaction with public education service include population scale, per capita public spending on education, GDP per capita, public spending on education and public spending on education as a percentage of GDP.