远程教育的服务性分析

The Particularity of Distance Education Service

远程教育隶属于服务业，但其服务性却为人们所忽视。论文从行业划分和服务的一般性特征入手论证了远程教育的服务性，并在此基础上就其特殊性进行了剖析，以期为远程教育理论与实践的探索提供新的视角和科学依据。

Distance education is part of the service industry， which is unfortunately ignored. This article compares distance education with the service industry and concludes that it can be classified as the service industry. The process of distance education is intangible， different and active；production and consumption are connected；and learners participate in the production process. This paper also analyzes the particularity of distance education service and creates a Production─Consumption Model for it. In the end， the author suggests that we should set up a view of distance learning service， which is important for our research and practice.