聖智啟智中心以影片教學提供遠距服務之經驗

本文旨在分享身心障礙者日間照顧機構在COVID-19影響下，面臨全國三級警戒、暫停服務，即在2021年6月4日至2021年7月30日，共計8週期間，進行影片拍攝，並以手機或電腦為媒介將服務輸送至服務使用者家中，透過一、不分齡非同步遠距服務；二、分齡主題式非同步遠距服務；三、混成式遠距服務等三種方式執行。建議處於後疫情時代的機構：一、有計畫性地拍攝教學影片，並融入作息活動；二、建置影片資料庫，作為服務的延伸。

The purpose of this article was to share the teleservice experience for people with intellectual disability from June 6, 2021, to July 30, 2021, when all organizations and schools in Taiwan were instructed by the Ministry of Health and Welfare to shut down because of the severity of COVID-19. During these 8 weeks, the Center videotaped activity contents through demonstration, then delivered via social media like Line to service users. All videotaped materials were presented to service users in 3 stages: (1) all ages, asynchronous online service; (2) division based on age and thematic asynchronous teleservice; (3) hybrid teleservice. This article suggests that in the post-epidemic period, organizations could implement teleservices by (1) Regular taping teaching materials and integrating video modeling in routine-based learning. (2) Building a teaching video database to extend services when needed.