建構大學經營績效指標動態模式之個案研究   免費試閱

Constructing a System Dynamics Model for Evaluating Operational Performance of Universities: A Case Study

近年來，大學院校間之競爭激烈，如何維持競爭優勢，以達永續經營，已然成為現今大學績效衡量的重要議題。由於傳統靜態績效衡量之管理系統，較無法解決動態複雜之問題，也不具即時回饋性，致使其推動效益不如預期，因此，本研究旨在引用評鑑之指標，以系統動態學為方法論，建構大學績效評估之模式，並以個案大學的過去和現在之政策進行模型的測試與效度之分析，驗證動態性模式在大學績效評核之適用性。研究結果顯示，建構之動態模式能有效評估大學營運績效，其中模式之績效指標在連續時間之變動情形，可反映歷史與現況資料，亦可適時做為調整政策的途徑與機制；模式的效度分析則顯示模式之精確性極佳。最後，本研究再試驗未來實施不同政策時，其績效指標變動情形及效果，並提出結論及建議做為未來績效管理的參考。

In recent years, because of the intense competition between universities, sustaining the predominance in competition for the business continuity has become a significant issue for performance evaluation of universities. However, the traditional static performance evaluation is unable to solve the complicated problem about dynamics and does not have the characteristic of immediate feedback; as a result, the impetus benefit does not come to what people would expect. The purpose of the study is to cite the evaluation of indicators and use the methodology of System Dynamics, and then to construct a system dynamics model for evaluating operational performance of universities. Analysis of tests and validity with past and present policies of a university was used to take stock of applicability with dynamics on performance appraisal of universities. According to the result, the constructed system dynamics model is very effective in appraising operational performance of universities. The variation of the model performance index in a successive time is able to reflect the historical and present data and to adjust avenue and mechanism of policies at the right moment; therefore, validity analysis of the model shows its perfect accuracy. Finally, the model was tested again with the implementation of different policies to see its performance indicators of changes in circumstances and its effects. Based on the findings, the study made some suggestions for the application of the model by universities and for future research.