幼兒園全面品質管理發展經驗之行動研究──以臺中市立南屯幼兒園為例

An Action Research on Development Experience of Total Quality Management in Taichung Municipal Nantun Preschool

臺中市立南屯幼兒園為獨立幼兒園，為早期托兒所改制之幼兒園。在面對組織失靈與人心離散、疫情衝擊與招生疲軟、老舊設備與負面形象、規劃無序目標不明，以及封閉制度保守內耗五項問題，筆者於2022年就任該園園長，並導入全面品質管理策略，針對既有問題解決之外，並從資源運用、行政管理、團體決策、問題解決四個個策略角度進行調整。
本研究採行動研究法，筆者以決策者、參與者與研究者的角度，轉型的過程以凝聚、專業、永續做為核心價值與目標，並從三個層面來提升幼兒園品質：人的品質管理—重塑組織文化與尊嚴、系統與資源品質管理—整合外部關係與活化內部空間，以及成果與服務品質管理—建立品牌形象與社會信任。
最後，在這三年的改變過程，南屯幼兒園無論在學校經營、政策成就、社會影響等都有具體且不錯的成就。本文試圖藉由經驗實踐分享，希冀能提供幼兒園經營管理與研究之參考。

Taichung Municipal Nantun Preschool is an independent preschool, converted from an early childhood nursery. Facing five challenges—organizational failure and disengagement, the impact of the pandemic and weak enrollment, outdated facilities and a negative image, disorganized and unclear planning and goals, and a closed system and conservative internal friction - the author took over as the director of the preschool in 2022, and implemented a total quality management (TQM) strategy in 2022. This strategy solved existing issues and addressed adjustments from four strategic perspectives: resource utilization, administrative management, team decision-making, and problem-solving.
This study adopts an action research method. From the perspectives of decision makers, participants, and researchers, the author explores the transformation process with cohesion, professionalism, and sustainability as its core values and goals, and improved the quality of preschool from three parts: human quality management - reshaping organizational culture and dignity, system and resource quality management - integrating external relationships and revitalizing internal space, and results and service quality management - building brand image and social trust.
Finally, during these three years of transformation, Nantun Preschool had achieved concrete and outstanding results in school management, policy contributions, and social impact. By sharing these practical experiences in the hope of providing a reference for preschool management and related research.