組織支持感對公共服務動機與工作績效的調節效果——從軍訓教官退出校園談起

The Mediation Effect of Perceived Organization Support on Public Service Motivation and Work Performance–Starting from the Withdraw of Military Instructors from Campus

教育部考量學生事務與輔導工作之統整性、周延性與績效性，提出因應軍訓教官全面退出校園相關配套措施，我國實施逾五十年的教官制度將劃下休止符。然而，大學校院軍訓人員為學生事務工作之主力，如何因應學生事務工作轉型並提升其效能，建構具競爭力且永續經營的大學校院，成為高等教育的關鍵課題。本研究採立意叢集抽樣選取51所學校進行問卷調查，以驗證公共服務動機、工作績效、組織支持感的現況及關係，結果顯示公共服務動機與工作績效良好，但組織支持感較低。此外，公共服務動機與組織支持感對工作績效有正向顯著影響，但組織支持負向調節公共服務動機與工作績效關係的結果，進一步提出運用公共服務動機相關知識，建構平衡功利與服務的激勵制度，吸引、選擇及留用優質學生事務人員以符合高等教育需求與社會期待。

The Ministry of Education proposed the complementary measures in response to the complete withdraw of military instructors' from campus in consideration of the integration, comprehension and performance of student affair and counseling. The system of military instructors in campus which have been carried out for more than fifty years will end. However, the military instructors in universities is the main personnel responsible for student affair and thus how to cope with the transformation of student affair, promote its performance and establish a competitive and sustainable university become a critical issue of higher education. This study selected 51 schools by purposive cluster sampling for the evaluation of relationships among public service motivation (PSM), work performance (WP) and perceived organizational support (POS) and their current status using a questionnaire survey. The results demonstrated good POS and WP but lower POS. Besides, PSM and POS exerted positive effects on WP but POS negatively mediated the association between PSM and WP. Furthermore, the application of PSM-related knowledge to the development of an incentive system which balances the interest and service to attract, select and retain high-quality student affair personnel to fulfill the requirement of higher education and social expectations.