108新課綱學校運用全面品質管理思維轉化教師專業發展策略

Teachers' Professional Development Strategy of The New Curriculum Schools from the Perspective of Total Quality Management

108學年度開始，高級中等學校以下開始實施新課綱。而面對新課綱推演，教師面臨許多挑戰。本文從國際教育變化與國內新舊課綱轉型之際，思考何謂教師的專業性及其專業所在，教師須具備哪些專業的知識與能力，以致提昇教師專業必要因素，進而探討學校教師面對新課綱的變化對其專業發展的可能性與策略。藉由企業組織全面品質管理（TQM）的思維，提供學校未來規劃教師專業發展及教師自我精進時之依據參考，筆者試著提出以下幾點策略供參考：1.顧客導向：重視內外顧客實質需求。2.全員參與：打破榖倉效應，建立信任關係。3.樹立文化：強化學校組織文化。4.教育訓練：教師專業培訓與增能。5.持續改進：確保系統與流程品質。6.實證管理：讓數據說話。7.品質承諾：重視績效與評估。教育的對象是學生，教育的場域是學校，教育的推手是教師，透過新課綱轉化的契機，藉由教師專業化的提升，達到校園全面品質管理的實質效益。

Due to the international education trends and new education curriculum changes, teachers are confronted many challenges. So we try to find out enhance the professional competence of teachers and to improve the quality of teaching. Furthermore, we would analyze the differences between The New education Curriculum and the old one, and grasp how teachers should respond to The New Curriculum. Thus, this research approach is to apply Total Quality Management strategy to teaching methods of school teachers; Here are the principles of TQM. (1) Customer orientation: Pay attention to the actual needs of internal and external customers.(2) Participation by all employees: Breaking the Silo Effect and establishing a trust relationship.(3) Culture shaping: Strengthen the culture of the school.(4) Education and training: Teachers' professional training and empowerment.(5) Continuous improvement: To ensure the quality of systems and processes.(6) Empirical management: the statistics reveals the situation .(7) Quality commitment: remark the importance of performance and evaluation. As we know, students are the subjects in the learning field, whereas teachers play an important role of agency in school education. Thanks to the implement of The New Curriculum, this study expects to enhance teachers' professional competence and to achieve the values of TQM in school