COVID-19疫情下大學行政人員工作不安全感、工作壓力與組織承諾之研究

A Study of Work Insecurity, Work Stress, and Organizational Commitment of University Staffs under the COVID-19 Pandemic

COVID-19疫情爆發對全世界造成衝擊，各行各業活動停擺，避免群眾風險，學校組織也面對相當多的改變與挑戰。先前研究尚未討論學校行政人員因應COVID-19疫情增加之工作量所產生的工作壓力與不安全感，本研究主要目的為探討在嚴峻的疫情影響之下，學校行政人員所面對的工作不安感、工作壓力與組織承諾之間的關係。本研究以高屏地區大專校院行政人員為研究對象，進行網路線上問卷調查，回收之資料採用結構方程模式進行分析。研究結論發現：因應COVID-19疫情下，男性的工作壓力大於女性；年齡越大、年資越長的人員組織承諾較高；已婚者的組織承諾高於未婚者；工作不安全感對於工作壓力有顯著正向的影響；工作不安全感與工作壓力對組織承諾有顯著負向的影響；本研究提出實務建議供學校行政組織參考及未來研究建議。

The COVID-19 outbreak has an impact on the world. Activities in all walks of life have been suspended to avoid risks to the masses. School organizations are also facing a lot of changes and challenges. Previous studies have not yet discussed the work stress and insecurity of school staffs in response to the increased workload of the COVID-19 pandemic. The purposes of this study are to examine the relationships between work insecurity, work stress, and organizational commitment during the COVID-19 pandemic. This study employed online survey method to collect data from staffs of universities in Kaohsiung and Pingtung and used structural equation modelling to analyse data. The results indicated that male has more work stress than female; the older and the longer the staff have higher organizational commitments; married staffs have higher organizational commitments than unmarried staffs. Work insecurity has significantly positive influences on work stress. Work insecurity and work stress have significantly negative influences on organizational commitment. This study provides suggestions for educational organizations and future research.