Examining the Relationships Among Teacher’s Psychological Contract, Emotional Labor, and Organization Citizenship Behavior of Junior High Schools
The purpose of this study was to explore the relationships among teacher’s psychological contract, emotional labor, and organization citizenship behavior of junior high schools in Taiwan. Three related questionnaires were used for junior high school teachers to measure the major variables while collected data was analyzed by the Structural Equation Model (SEM). After testing the model of SEM, major findings of this study included: (1) Teacher’s psychological contract had direct effect on emotional labor of teachers in junior high schools. (2) Teacher’s psychological contract had direct effect on organization citizenship behavior of junior high schools. (3)Tested by the mediated-effects model, it was found that teacher’s psychological contract had significant indirect effects on teacher’s organization citizenship behavior mediated by the teacher’s emotional labor of junior high schools. Finally, based on the major findings, several related recommendations were made for the school administrators.
|關鍵詞||心理契約、情緒勞務、組織公民行為、psychological contract、emotional labor、organization citizenship behavior|