以個案技專院校職場實習課程探討實習生心理適應歷程

Interns' Psychological Adaptation to a Workplace Internship: A Case Study

本研究以個案系所107學年度實習合作廠商、實習學生為研究對象，以質性訪談配合量化問卷調查，探討實習學生的心理歷程，發現問題缺口，參考ROPES設定原則與ARCS動機設計模式課程規劃與設計，針對108學年度實習課程新教材開發，實習制度流程改善，採IMMS量表進行108學年度實習前同學們在修課後成效評估。研究發現，廠商督導重視面向除了專業知識技能，更重要的是外向特質與態度；實習生初入實習場域的緊張與壓力，背後存在著實際與想像中的落差，實習生與督導的認知存在差異，溝通確認是實習生需要強化能力。再者，針對實習課程，本系將持續強化實習媒合階段應重視的自傳履歷呈現以及面試應對表達技能。媒合後實際踏入實習場域前，應做足準備，以減緩實習緊張，包括本個案已建構設計出多元系統化的實習前的課程活動準備，推動線上平台化，對系上實習課程皆有所貢獻。

This research was based on a case study on adaptabilities how interns adapt themselves in work sites during their internship in Taiwan. The research tools include interviews and questionnaires for investigating existing problems between the companies and the interns, as well as possible psychological processes that the latter could have developed. Both principles of ROPS and ARCS have been referred. Under the IMMS scale of effectiveness used in this study, the possible problems have been identified and new teaching materials have also been designed in order to improve the internship's curriculum and conducting process in the future. It is found that in addition to the professional knowledge and skills, all interviewers highly concerned the interns' personal traits and attitudes. Moreover, interns and their supervisors have different perceptions and expectations about the internship, which could be improved, as suggested, if interns could have been well prepared with better skills of communication and corroboration. Finally, more suggestions for internship-related issues have been provided, too, such as how to improve the placement system by emphasizing the interns' autobiographical resumes together with a careful interview.