教保服務人員工作壓力與情緒勞務關聯性之研究

Correlation between Preschool Educators’ Job Stress and Emotional Labor

幼托整合政策迄今已施行數年，不僅影響了幼兒園組織、制度內涵，更 對幼教第一線的教保服務人員產生相當大的衝擊。本研究旨在探討新竹市 公、私立之教保服務人員工作壓力與情緒勞務現況，並分析兩者間關係。資 料分析顯示教保服務人員知覺工作壓力屬中下程度，情緒勞務屬中上程度； 部分背景會造成教保服務人員工作壓力與情緒勞務表現上的顯著差異；整體 工作壓力與情緒勞務之相關係數為.151（p

The kindergarten and nursery school integration policy has been implemented for several years now. This policy affects the organization and characteristics of kindergartens， in addition to exerting considerable effects on first-line preschool educators specialized in early childhood education. This study explored the current situation of preschool educators’ job stress and emotional labor in both public and private kindergartens in Hsinchu City and analyzed the correlation between them. The data analysis results revealed that preschool educators perceived a moderate to a low level of job stress， but they perceived emotional labor from a moderate to a high level. Part of the educators’ background was associated with significant differences in terms of their perception of job stress and emotional labor. The overall correlation coefficient between job stress and emotional labor was 0.151 (p< 0.01). According to the research findings， this study offers practical suggestions to preschool educators， school administrative units， and educational authorities regarding the enhancement of their teaching environment and quality.