取徑志願服務邁向青年 提升核心就業力之路：以台灣為例

Enhancing Core Employability of Youth by Means of Voluntary Services

本研究目的在於了解青年參與志願服務經驗對於求職就業和核心就業力的影響。 本研究透過一份網路問卷，邀請年齡介於18–30 歲之間、曾參與志願服務、現為全職 或兼職工作者主動報名參與北、中、南部三場焦點團體訪談之一，實際參與訪談者 共計28 位，其中9 位男性，19 位女性，均具備豐富的志願服務經驗。焦點團體訪談 資料經謄寫成逐字稿後進行跨個案內容分析。研究發現，青年從事志願服務工作對於 職涯發展的影響，展現於決定職涯發展方向、增加求職與就業機會，以及增進職場 認知和工作推展等三方面。志願服務經驗對於核心就業力的學習效益，則聚焦於提升 自我管理能力、訓練表達溝通能力、增進團隊合作能力、鍛鍊問題解決和應變能力、 拓展多元宏觀能力，以及強化職涯規劃能力等六方面。

This study aims to investigate the impacts of volunteering experiences on youth employment and core employability. The research team invited respondents of an online questionnaire survey to participate in one of three focus group interviews held in northern， middle， and southern part of Taiwan respectively. Twenty-eight participants， 9 male and 19 female， all with volunteering and employment experiences and between 18–30 years old， signed up for focus group interviews. The transcripts of the focus groups were thematically analyzed in content. First of all， three themes are proposed to delineate the impacts of volunteering experiences on youth career development: directing career development， increasing opportunities for employment， and promoting workplace know-how. The impacts on core employability among the youth are concluded with six themes: facilitating self-management skills， enhancing expressing and communication skills， increasing team-working skills， cultivating adaptability and problem-solving skills， expanding multi-faceted and open-minded thinking skills， and consolidating career planning skills. Based on the findings and discussions， it is concluded that volunteering experiences have great contribution to youth career development and core employability enhancement.