面向非正式学习情境的移动学习服务设计

Mobile Learning Service Design for Informal Learning Context

仅仅从教学和技术的角度设计移动学习，对于学习者的实际体验来说，仍然可能存在诸多挑战和困难。因此，支持服务设计是移动学习得以顺利开展的前提保障。本文首先界定了移动学习的内涵及主要特征；详细阐述了面向学习活动的移动学习服务的构成要素，并结合教育和服务的双重需求提出了设计中应遵循的基本原则；最后基于服务包的核心理念，提出了融合"产品-服务"的移动学习一体化解决方案。

When designing mobile learning only from the perspective of instruction and technology, learners will still experience difficulties and challenges. Design for service is the key to create smooth mobile learning experiences. In this paper, the authors first define the concept and characters of mobile learning,then elaborate on the factors and design principles for mobile learning service. Finally,mobile learning integration solutions based on the concept of service package are proposed.