保護性社會工作者自我關懷與工作倦怠之關聯

Self-compassion and Job Burnout among Protective-services Social Workers in Taiwan

為瞭解保護性社會工作者自我關懷與工作倦怠之關聯。本研究以網路問卷與紙本問卷併行的方式，邀請臺灣各縣市與22個家庭暴力暨（及）性侵害防治中心的保護性社會工作者進行問卷調查，最後回收有效問卷444份。研究發現1.三個自我關懷與工作倦怠之理論模式具有可被接受的適配度，且符合跨群組性別恆等性。2.自我悲愍與自我貶抑為自我關懷的一體兩面，無論男女，保護性社會工作者越常採用「自我悲愍」的自我關懷方式，越少採用「自我貶抑」的自我關懷方式，整體工作倦怠的感受越低。3.自我關懷作為保護性社會工作者工作倦怠的因應策略，增加自我悲愍可直接提高個人成就，而降低自我貶抑可明顯減少情緒耗竭與去個人化。

This study aims to examine the correlation between self-compassion and job burnout among protective-services social workers. The research utilized a questionnaire survey approach, including both online and paper-based questionnaires. Protective-services social workers from 22 prevention centers in Taiwan focusing on domestic violence and sexual assault were invited to participate in the survey. Finally, 444 valid samples were recovered. The research found that: (1) The three theoretical models of self-compassion and job burnout have an acceptable fit and that the structure was largely invariant across gender. (2)“Compassionate self-responding”and“uncompassionate self-responding”are two sides of the same self-compassion. Regardless of being male or female protective-services social workers, the more often they adopt the“compassionate self-responding”self-compassion method, the less often they adopt the“uncompassionate self-responding”self-compassion method, and consequently the lower the overall feeling of job burnout. (3) Self-compassion is a coping strategy for job burnout among protective-services social workers. Increasing“compassionate self-responding”can directly improve their sense of personal accomplishment, while reducing“uncompassionate self-responding”can significantly reduce emotional exhaustion and depersonalization. The researchers believe that the findings: (1) can be used as the basis for understanding the physical and mental health of protective-service social workers in the workplace; (2) can provide empirical research evidence for the correlation between self-compassion and job burnout; and (3) can support valid recommendations for social work education.