大學校院專任心理諮商輔導人員所需職能之研究

A Study of the Full-Time Counselor's Competencies in College Counseling Centers

本研究目的是探討國內大學校院專任心理諮商輔導人員所需具備的專業職能，以2009年全國145所大學校院諮商輔導中心的主任及專任人員為對象，共發出532份問卷，回收104校有效問卷218份，有效回收率為40.9％。研究結果發現：1.大學校園專任心理諮商輔導人員所需能力包含「個人直接服務能力」、「廣泛型服務能力」、「行政溝通協調能力」、及「增進工作成效能力」；2.最需要的能力為「個人直接服務能力」，其次依序是「行政溝通協調能力」、「增進工作成效能力」、「廣泛型服務能力」；3.專任工作者認為在四個能力因素中，自己具備「行政溝通協調能力」的程度最高，其次依序是「個人直接服務能力」、「增進工作成效能力」、「廣泛型服務能力」；4.專任人員比中心主任更認為「個人直接服務能力」是大學校園心理健康工作中應具備的能力；具專業證照者比未具專業證照者亦如是；5.未具專業證照者比具專業證照者更認為「廣泛型服務能力」是校園心理健康工作須具備之能力，且較認為自己已具備此能力。本研究依上述結果提出相關討論與建議。

The purpose of this study is to explore full-time counselor's competencies in college counseling centers. The samples include 145 college counseling centers in Taiwan, include the director and the full-time staff, a total of 532 questionnaires were distributed, 104 colleges 218 valid questionnaires were collected. The results were: Firstly, the college full-time counselor's competencies contains: (1) ability of personal focused service, (2) ability of broad-based service, (3) ability of administrative communication and coordination, and d) ability of enhance the effectiveness of work. Secondly, the ability to personal focused service was the most importance abilities, followed by an broad-based service abilities, administrative communication and coordination ability, and the ability to enhance the effectiveness of work. Thirdly, Among the competencies of four factors, full-time counselors with the highest degree of ability for administrative communication and coordination, followed by personal focused service ability, the ability to enhance the effectiveness of the work, and broad-based service abilities. Forthly, in the importance of cognitive of the ability on personal focused service, full-time staff were higher than director of the center, with professional licenses staff were high than not professional licenses. Finally, the importance of cognitive of the ability on broad-based service abilities, not have the professional licenses were high than with professional licenses, and more that already have this abilities. According to the above results, this study discusses some issues and suggestions.