2005年台東大學學生對學校滿意度及教學意見之調查研究

A Survey Research on Student Satisfaction of School Administration and Comments toward Teaching at National Taitung University

本校分別於2000年3月、2001年12月、2003年4月、2004年5月及2005年5月，共進行五次「學生對行政單位的滿意度」普查，前四次調查學生對行政滿意度有逐次提昇之趨勢，但從最近這次2005年的調查結果看來，學生在五等量表上，對於整體行政單位的服務平均滿意度（3.21），比2004年（3.25）降低0.04，並可從學生對各行政單位的開放性問卷看到，學生認為行政單位有諸多有待改善之事項。2005年學生對於各教學單位滿意度總平均較2004年的3.16，提昇為3.18。在行政單位中，學生仍對圖書館滿意度最高（3.61）。在大學部中，學生對幼教系的滿意度最高（3.75）；在研究所及碩士班中，學生對區域所的滿意度最高（3.94）。而學生對於修習中等教育學程的重要性（3.25）之認定，首次超越修習國小教育學程（3.23）。
學生對於學校校務運作及教學措施，提出以下之建議：1.選課系統及作業程序仍有待改進。2.多開設培養學生第二專長課程。3.廢除升旗制度及不應強迫學生參加學校活動。4.行政效率及服務態度有待提昇。5.改善學生住宿及用餐品質。6.充實圖書館館藏及圖書種類。7.加速知本校區工程興建及圖書館擴建進度。

Since five “Student Satisfaction of School Administration” surveys done at National Taitung University (NTTU) during 2000 to 2005， the former four surveys show student satisfaction to administration has increased gradually， but the present survey shows the average score of student satisfaction toward all the administrative departments decreases from 3.25 to 3.21 in a 1-to-5 rating scale， comparing with 2004 the average score reduce 0.04. According to the open-ended questionnaire， students consider that the administrative departments have a great deal of items remained to improve. Student satisfaction toward all the academic departments increases from 3.16 to 3.18. The present survey shows among all the administrative departments， students still have the highest satisfaction with the Library (3.61); while among all the academic departments， the Department of Early Childhood Education satisfies students the most (3.75); among graduate institutes and Master's programs， Graduate Institute of Regional Policy and Development wins the highest (3.94) evaluation. Students consider that the importance of taking secondary teacher education courses (3.25) is superior to elementary teacher education courses (3.23) for the first time. With regards to the administrative affairs of schools and teaching measure， students’ suggestions are stated as the following: 1.Improve the online course registration system and operation procedure . 2.Offer students more courses about second specialty. 3.Abolish the flag raising ritual and do not force students to participate in the school activity. 4.Improve Administrative service and efficiency. 5.Improve the quality of dormitory and cafeteria. 6.Increase the collections of the library. 7.Accelerate the construction of Jhih-ben campus and the library enlargement.