新冠病毒疫情下實體轉線上華語課程實施之行政面向探究

An Administrative Perspective on the Transition of In-Person Class to Online Learning for Chinese as a Second Language during Coronavirus Epidemic

本文從行政面向探討臺灣首間華語中心因新型冠狀病毒而實施應急式線上課程之成效、問題及反思，調查結果發現：（1）師生對線上課程的品質及行政協助皆持肯定態度；（2）學生就線上上課是否能達到自身中文學習目標以及對上課與同學間能充分互動的同意度皆未過半數；（3）針對引起爭議的Zoom視訊軟體之使用情況，大部分師生感到滿意，對採用其他替代性平台則沒有特別想法；（4）在問題反應方面，師生都認為線上上課最大的困擾可歸類為網路速度與品質不穩定、上課雜音干擾，以及教師線上教學能力有所不足等等。本研究根據調查結果與相關文獻加以比較，從行政面向提出未來改進方案，希望可提供華語教學界在規劃與實施大規模線上華語課程之參考。

This paper aims to explore the effectiveness, challenges, and feedback of the transition made at the Mandarin Training Center due to COVID 19, from in-person teaching to online teaching. The results show that (1) teachers and students approve of the quality of the online learning and administrative assistance (2) less than half of the students agree that online learning can achieve their learning goals and build interaction with fellow classmates (3) most of the teachers and students were satisfied with using the controversial Zoom as a learning platform (4) the greatest challenge met by the teachers and students is the stability and quality of the internet, noise interference, and the teacher's ability to use online technology for teaching. Based on the survey results and relevant literature studies, this study can help provide a better understanding for the Chinese teaching community on how to improve administrative planning to assist online teaching.