集体问题解决中的知识、惯例和绩效

Knowledge, Routines and Performance in Collective Problem Solving

在Cohen和Bacdayan发明的两人TTT纸牌游戏的基础上开发了三人TTT游戏，并以此为实验任务，考察了三人集体问题解决活动能否形成惯例，比较了有问题图式组和无问题图式组之间在惯例和绩效上的差异。实验结果表明：（1）三人问题解决能够形成惯例；（2）有图式组的惯例化程度总体上低于无图式组，而其惯例化程度提高的速度则快于后者；（3）无图式组的绩效高于有图式组，但前期差异显著，后期不显著。这些结果将前人基于两人TTT游戏所做的惯例研究进一步拓展到三人情境，证实了三人互动中惯例的生成，为研究涉及更多人互动的真正意义上的组织惯例奠定了基础；阐明了知识，特别是前人在组织惯例研究中所忽视的陈述性知识，对于惯例形成和绩效提升的影响，并揭示了其在组织管理和决策活动中的实际意义。

Most studies of routines had been based on field observation until the invention of Transform The Target， a game with 6 cards for 2 players (two-player TTT game for short) created by Cohen and Bacdayan (1994). Since then four experimental studies have been conducted to explore in laboratory the emergence and the measurement of routines in two-player TTT，the influence of procedural knowledge on the emergence of routines， and the relation between incentives， routines and performance. In this study