學校行政人員行政溝通行為在學校行政上的應用

The Application on the Communicative Behavior of School Administrators in School Administration

本文旨在論述學校行政人員如何運用適宜的學校行政溝通行為，使學校行政效能可以達到組織目標。溝通行為在校園生活中是普遍存在的，也是整個學校行政運用中很重要的歷程，經由有效能的溝通來達成相互協調與合作，使組織的目標能圓滿達成，同時良好的行政溝通行為也是有效管理和增進學校行政效能的重要因素。學校行政是以服務教學、學生、家長為主要職能與目的，教師、學生、家長的需求與建議則成為學校實施任何決策的依據；而行政人員的應對與態度之良窳，其是否能有效運用良好的溝通，以及是否能以敏銳積極的態度及時回應到教師、學生、家長的需求上，更是教師、學生、家長對行政人員所提供的服務是否滿意的關鍵因素，因此，行政人員行政品質之優劣，勢必將影響學校行政效能之永續發展與整體競爭力。本文透過文獻探討分析行政溝通行為的意涵、學校行政效能的意義以及學校行政溝通行為在學校行政上的應用。

This paper aims to discuss how the school administrators use the appropriate communicative behavior in school administration， in order to improve the efficiency of school administration. It’s quite usual that we communicate to each other in daily campus life， and the communicative behavior is an important part of school administration. We could coordinate and cooperate well and easily by using effective communication. The main goal of school administration is to serve teachers， students and their parents. Suggestions and needs from teachers， students and their parents are the base of any decision made by school authorities. On the other hand， teachers， students， and parents’ satisfaction for administrators’ services are all depending on attitudes， effective communications， and positive interaction of administrators. Thus， the quality of administrators will seriously influence the sustainable development and the overall competition of the school in administration.This paper is aimed to investigate the meaning of administrative communication and school administration effectiveness， as well as the application on the communicative behavior of school administrators in school administration， through the literature review and analysis.