波多里奇质量奖获得者的办学经验及其启示 ─ 美国威斯康星大学斯陶特分校个案分析

The Experience & Enlightenment of the Winner of the Malcolm Baldrige National Quality Award on the Improvement of the Quality of Higher Education：The Case Study of the University of Wisconsin─Stout of USA

提高办学质量既是美国各高校所追求的目标，也一直困扰着历届联邦、州政府以及教育界。如何通过实施有效的管理来提高管理效率、如何客观地评估高校的质量是摆在各级政府、学区和学校面前的一个难题。质量管理评估需要质量标准的驱动及质量管理思想的支撑。应用国家质量奖标准来达到提高质量的目标不失为一种有效的尝试。本文所评介的美国国家质量奖得主”威斯康星大学斯陶特分校”的成功实践为我们做出了很好的示范。

To improve higher education quality is always the main goal of all US universities. But how to reach the goal is also a tough problem， which the federal government， state governments， school districts and other education organizations have to face. What is the best ways to improve school quality by effective management and how can school evaluation be carried out more objectively？Quality management evaluation needs quality criteria and the support of the theory of quality management. To apply the Baldrige Education Criteria for Performance Excellence to the practice is an effective way to reach the goal. In this aspect， the University of Wisconsin─Stout of USA， winner of the Malcolm Baldrige National Quality Award has set us a good example.