樂齡學習中心經營團隊知覺社會支持與工作投入關係之研究：以組織認同為中介變項

The Relationship between Social Support and Job Engagement in Senior Citizens Learning Centers: Organizational Identification as a Mediator

本研究旨在探討樂齡經營團隊成員知覺社會支持、組織認同以及工作投入之關係。以全臺灣366間樂齡學習中心經營團隊成員為研究對象，透過問卷調查進行資料的蒐集，運用結構方程模式進行路徑模式分析。研究結果顯示：首先，在現況分析部分，樂齡經營團隊成員知覺社會支持、組織認同與工作投入程度均有中上程度的表現；其次，知覺社會支持與組織認同均將提升樂齡經營團隊成員的工作投入程度，且知覺社會支持亦可提升樂齡經營團隊成員的組織認同；最後，知覺社會支持將透過組織認同的中介作用，對工作投入產生正向的間接影響效果。據此，本研究認為未來應進行樂齡訪視輔導模式的調整，以提升訊息性支持；並重新審思樂齡學習中心內職務分工，並透過多元管理策略，營造支持性的工作環境，強化樂齡經營團隊成員組織認同，促進其工作投入。

The purpose of this research is to explore the relationship between perceptions of social support, organizational identity, and job engagement in senior citizens learning center. This research takes the operation members of senior citizens learning centers as research objects and uses structural equation models to analyze path patterns. According to the result, first, operation team members perceived high social support, organizational identification, and job engagement. Second, both perceived social support and organizational identification will increase job engagement. Finally, perceived social support has a positive indirect effect on job engagement through the mediating role of organizational identity.