焦點解決短期諮商中關鍵問句的運用與當事人反應之分析研究

The Relationships of Key Questions on Clients' Responses in Solution-Focused Brief Counseling Process

本研究探討諮商師在應用焦點解決短期諮商模式時，運用各類關鍵問句（晤談前/ 間改變問句、例外問句、假設問句、量尺問句）的語句脈絡，以及當事人對這些問句的反應，以能具體瞭解其間互動的機制為何。本研究取得四位求助中部某社區諮商機構的成年當事人同意參與，與二位精熟SFBC模式的諮商師分別進行四至六次的諮商，並於每次諮商結束後接受訪談，以瞭解當事人在諮商過程中的內在反應。分析21份諮商逐字稿，以及17份訪談逐字稿的內容來回答研究問題。研究結果分別陳述各類關鍵問句的運用，以及當事人反應的情形，並針對實務應用及未來研究提出建議。

The purpose of this study is to explore the context of counselor using the key questions ( e.g. pretreatment/between-session change questions， exception questions， hypothetical questions， and scaling questions)， and the relationships between key questions and clients’ responses. The subjects are 4 clients recruited from a Community Counseling Center in central Taiwan， and 2 counselors mastering in SFBC are used. After counseling， interviewing are given to clients to understand their responses to key questions. Audio-tapes are used to record data both the process of counseling and interview. 21 counseling transcripts and 17 interview transcripts are used to analysis and answer research questions. The results are presented along with each category of key questions and clients’ responses. Further suggestions are recommended.