臺灣護理人員對職場任務的英文溝通能力

Taiwanese Nurses’English Communication on Communicative Tasks

在改善並將臺灣醫療環境國際化的前提下，本研究的目的在於臺灣護理人員針對他們職場相關工作的英文溝通能力的探討。本研究透過職場任務檢視臺灣護理人員的英文溝通能力。本研究採用質性的半結構訪談與量化問卷研究混合法。本研究在臺灣7所醫院挑選21位在職護理人員接受質性訪談。量化問卷有19題並有中文版以及英文版。在臺灣7所醫院邀請181位護理人員填寫問卷。根據訪談與問卷資料分析，研究結果顯示臺灣護理人員對職場的英文溝通能力的認知如下：1. 文法、字彙與發音的困難度；2. 護理人員提出英文應用較困難的職場任務以及3. 工作職場的英文溝通認知。根據本研究結果，三個教學應用建議在(1) 改善護理人員的英文口語溝通職能，(2) 設計針對護理人員需求的ESP/EMP的學習教材，以及(3) 協調協同教學。

"This study intends to examine Taiwanese nurses’ English communication skills through guiding the selection of communicative tasks. This study employed qualitative and quantitative methods. A total of 21 Taiwanese nurses from 7 hospitals were recruited as participants in this study. This study employed semi-structured interviews, and a self-assessment performance survey questionnaire. A survey questionnaire was administered to Taiwanese nurses to collect quantitative data. A total of 181 nurses from the 7 aforementioned hospitals were recruited to answer the questionnaire. The three results are as follows: (1) grammar, vocabulary and pronunciation difficulties; (2) tasks that nurses perceived to be difficult, and (3) English communication perceptions in the workplace. According to the results, three pedagogical implications are suggested for ESP instruction and curriculum design in nursing field in Taiwan. The three implications include (1) improving nurses’ English oral communication competence, (2) designing learning materials for ESP/EMP, and (3) coordinating collaborative teaching."