有關學校品質與健康的組織學習（上）

Organistational Learning for School Quality and Health

目的：本研究目的是要釐清在學校環境中，品質管理、員工健康與組織學習之間的關係。設計／方法／進路：本研究立基於一個量化的考察。有關健康狀況與品質管理價值的評量項目被包含在問卷當中，寄給20所隨機選擇之學校樣本中的教師。研究成果：信度係數的檢測顯示，被測量指數的可靠性都是充分的。同時，在品質管理價值指數與健康指數之間發現了相關性。這表示學校員工的健康狀況與品質管理價值的採用程度相關，據此，本文提出一個從組織學習來描述研究發現的架構。研究限制／意涵：本研究強化了在品質管理與健康間之關聯性的知識。本研究是在瑞典進行的，在其他國家普及化此研究的可能性仍不確定。此外，本研究對於那些外於學校的組織相關性仍未被證實。有關於普及化此研究發現之可能性的一些討論，也被包含在文中。實踐意涵：本研究之發現及其所提出的架構，對於改善學校品質與校內員工健康是有所幫助的。社會意涵：獲得改善的學校品質對於整個社會來說，是很種要的。原創性／價值：過去研究曾指出在製造業中品質管理與員工健康的一些連結，這是第一個在學校的領域中探索此一連結的研究。此外，本研究也呈現出與組織學習的關聯一個新的進路。

Purpose– The purpose of this paper is to shed light upon the connections between qualitymanagement, employee health and organisational learning in a school setting.
Design/methodology/approach– The study is based on a quantitative survey. Items measuring health status and values of quality management were included in a questionnaire addressed to teachers in a random sample of 20 schools. The items were checked for reliability with Cronbach’s alpha tests and the correlation was measured with Pearson’s correlation test.
Findings– The Cronbach’s alpha tests showed that the reliability of all the indices measured was sufficient. Moreover, correlations were found between all the indices of quality management values and the health index. This indicates that the health status of the school employees is related to the level of adoption of the quality management values. A framework depicting the findings from an organisational learning perspective is proposed.
Research limitations/implications– The study strengthens the knowledge of the connections between quality management and health. The study was carried out in Sweden and the possibilities for generalising the findings to other countries are not certain. In addition, the relevance of the study for other organisations than schools remains unproven. A discussion regarding the possibilities of generalising the findings is included.
Practical implications– The findings and the proposed framework are helpful for improving school quality and employee health in schools.
Social implications– Improved school quality is important for society as a whole.
Originality/value– Previous research has indicated links between quality management and health in industrial manufacturing. This is the first study to explore this link in the school sector. Furthermore, the connections to organisational learning represent a novel approach.