大學教師教學的過程品質與結果品質會影響大學生未來上其選修課的意願嗎？   免費試閱

Do University Teachers' Teaching Process Quality and Outcome Quality Influence Undergraduates' Intentions of Taking Their Elective Courses in the Future?

依據服務品質的文獻，服務應著重過程與結果，所以，本研究將教師教學品質分為過程品質與結果品質，並加以探討其對大學生再選課意願的影響，以及過程品質對結果品質的影響。
本研究以台灣一般大學的大學部學生為研究對象，依照北、中、南台灣的大學生比例進行配額抽樣，共發放了500份問卷，回收400份，其中有效問卷335份（有效回收率為67%）用以進行資料分析。在檢測本研究衡量的信度與效度之後，利用AMOS分析軟體執行結構方程模式，進行假設的驗證。
本研究發現，大學生目前知覺教師教學的過程品質會直接正向影響大學生未來上其修選課的意願。在過程品質因素中，以「教學方式與風格」最為重要，其次為「上課內容」、「作業」、「評分」及「時間掌握」。然而，結果品質對未來選課意願卻沒有影響。此外，過程品質對結果品質有正向的影響。

According to the literature of service quality, service should emphasizes the process and the outcome, so this study divides teachers' teaching quality into process quality and outcome quality to explore the influence of two kinds of teaching quality on the undergraduates' intentions of taking their elective courses in the future, and the influence of process quality on outcome quality.
Undergraduates of general university in Taiwan were taken as the subjects of the study, and according to undergraduates' proportion in north, middle and south Taiwan, we conducted quota sampling. A total of 500 questionnaires were distributed to undergraduates, 400 questionnaires were returned, and 335 valid questionnaires (67% effective response rate) were used for data analyses. After testing the reliability and validity of measurement, this study used AMOS software to implement structural equation modeling to test the hypotheses.
This study finds that the perceptions of undergraduates for the process quality of teacher teaching directly and positively affect undergraduates' intentions of taking the teacher's elective courses in the future. In the factors of process quality, "teaching way and style" is the most important, and the following is "content of teaching", "homework", "evaluation" and "time control". Whereas, outcome quality doesn't affect student's intentions of taking the teacher's elective courses in the future. In addition, process quality positively affects outcome quality.