青少年外展工作成效指標之研究：以台北市少年服務中心外展社工員觀點為例

Performance Indicators of Outreach Work with Adolescents: Social Workers’ Viewpoint in Taipei Adolescents Service Centers

青少年外展工作在台灣始於1978年主要透過非營利組織辦理，迄今已發展出不同的實務模式，但實 務工作者一直苦無具體的指標可以呈現實際的服務成效，加上青少年的行為改變並非立竿見影，使 得外展工作績效受到嚴峻挑戰。本研究目的旨在建立具體的外展工作成效指標，透過焦點團體進行 資料收集，總計邀集四家少年服務中心19位外展社工員。結果建議未來輔導成效指標的訂定應考慮 外展工作的不同方法，兼顧個案輔導與社區倡導；除重視服務個案人數外，更應包括青少年個案與 其生態系統對象改變的成果。

Since 1978， the non-profit organizations in Taiwan have started the outreach work for at-risk adolescents. Although the practitioners have built different outreach work models， there was lack of concrete indicators to evaluate the effectiveness of the work. In addition， the adolescents’ behavioral changes do not show up immediately. Taken together， this makes the evaluation rather challenging. The purpose of this study was to build performance indicators for the outreach work. A focus group with 19 outreach workers was formed. The results suggest several recommendations for future practice. First， the government should develop good indicators of guidance performance based on different strategies of outreach work. Secondly， individual intervention is as important as community advocacy. Lastly， the indicators should include not only the amount of service， but also positive changes of the clients and their ecosystems.